Can I exchange an item?


GovX does not process exchanges.

Due to our shipping arrangements with the various brands and warehouses we work with, the best solution for exchanging an item would be to return the item and then place a new order on GovX. For example: If you ordered a pair of boots that ended up not fitting quite right, return the shoes, and then place a new order for a different size.

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  • 0
    Elisa Barrios

    Hi, I purchased under armour shoes (order number 692027). They were a gift for fathers day and unfortunately I did not see that you cannot return the item. The shoes did not fit him and we would like to exchange them for a different side. I know you recommend to just return them and purchase the correct size but since returns are not possible with this item is an exchange acceptable? Thank you for your help.

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