What if the product I ordered is defective, incorrect or damaged?

We'll work with you to make it right!

If you received defective, incorrect, or incomplete merchandise, please call our Customer Care Team as soon as you can. You can also email us here, and please include your order number, and any and all details about the issue you’re experiencing in your message. GovX will arrange for a replacement or repair of your item, and we’ll take care of any shipping or postage costs you may incur.

Defective merchandise

Associated with manufacturer defects only, including but not limited to missing parts, accessories, or faulty functioning or operation.

Incorrect merchandise

If you received an item that was different from the item described on GovX.com, or is the wrong size, color, or style than what you ordered, we will happily replace the item for you. In some cases, we may ask you to take a picture of the item you received and send it to us so we can notify the brand or shipper.

 Damaged Merchandise

On the rare chance that an item you ordered arrived damaged, please keep all the packing materials as you received them, and then please call our Customer Care Team as soon as you can. It may also be helpful to take a few pictures of the package or the item so that we can see exactly what happened. GovX will arrange for a replacement of any item found to be damaged upon arrival within 30 days after you received it.

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