GovX cannot cancel orders once they have been placed. Here is why:
All orders are sent in real time to our brand partners. Though some brands ship quicker than others, the order is processed in real time, and at that time GovX does not have access to cancel an order. Please note that any brands with longer ship times will have a notation on their product pages.
Can I change my order after it’s been placed?
GovX offers free and easy returns on many products. The product page notes whether a brand is a part of the GovX free return program. Though we cannot change an order once it has been placed, we are happy to help you process a return, so you can then place the alternative order you wish.
Can I add or remove items from my order after it's been placed?
After your order has been placed we aren’t able to add or remove items from your order. The only way we are able to alter your order is to kick off our return process for products that qualify for the free return program so that you can place a new order.
If you still have questions about an order you placed, click here to email us.