Hydrow Return Policy
For first-time customers purchasing Hydrow through our website, we are pleased to offer a 30-Day Risk Free Home Trial. With this offer, if you elect to return, you will receive a full refund on your Hydrow, accessories, and the membership payment made during your trial. Please note that any promotional items would also need to be returned for a full refund.
Before placing your order
At checkout, please make sure to include a valid email address and phone number so Hydrow can contact you with delivery information.
After your order is placed
Orders ship within 4-6 weeks. When your order ships, Hydrow will provide you with a tracking number that will tell you when your machine reaches your local delivery hub in 2-10 days. Once your Hydrow has reached the hub, you will receive a call from Ware2Go with your delivery date.
Get your space ready
Here are some things to consider when choosing your Hydrow’s place in its new home:
- Your Hydrow is 86” long and 25” wide. Also, keep in mind that your head and shoulders may extend several inches beyond the end of your Hydrow when rowing.
- Make sure an outlet is nearby; your power cord is 12-feet long and requires a grounded (3-prong) outlet.
- Your Hydrow can be placed on any surface that is flat, level, and solid. We recommend using an exercise mat underneath to avoid any potential damage to your Hydrow or floors. Need one? Check out our Hydrow mat.
- Your Hydrow should not be stored upright with the Hydrow Upright Storage Kit.
Get your internet ready
Hydrow works best with a broadband connection and can connect to your network using Wi-Fi or an ethernet cable. Make sure you have a strong internet connection where you’ll be using your Hydrow.
Please have your Wi-Fi login credentials (network name and password) on-hand when your Hydrow is delivered so you can activate your membership and get rowing.
Unboxing and assembly
Unboxing and assembling the Hydrow is quick and easy. If you’re doing it yourself, watch this video.